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Net Promoter Score and future...
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Consumer behaviour
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13,986
Relationship marketing
11,744
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11,669
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11,124
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10,940
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10,754
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9,907
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8,198
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7,939
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7,833
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7,786
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6,976
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6,927
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6,263
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6,026
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5,951
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5,937
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5,893
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5,754
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5,126
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5,124
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4,751
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4,740
Einzelhandel
4,552
Lebensqualität
4,534
Quality of life
4,520
Retail trade
4,501
Brand
4,424
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4,419
Markenartikel
4,412
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4,404
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4,152
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4,010
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3,886
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3,844
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3,768
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Oswald, Andrew J.
167
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147
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142
Mattila, Anna S.
124
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119
Belk, Russell W.
116
Frey, Bruno S.
110
Powdthavee, Nattavudh
110
Phau, Ian
109
Grunert, Klaus G.
105
Huber, Frank
105
Blanchflower, David G.
102
Bauer, Hans H.
99
Homburg, Christian
96
Herrmann, Andreas
89
Welsch, Heinz
88
Humphreys, Brad R.
87
Lusk, Jayson L.
85
Wiedmann, Klaus-Peter
85
Wolfers, Justin
85
Usman, Osly
84
Foxall, Gordon R.
83
Gierl, Heribert
83
Grewal, Dhruv
82
Khare, Arpita
82
Helliwell, John F.
81
Loureiro, Sandra Maria Correia
77
Sheth, Jagdish N.
77
Agarwal, Sumit
76
Nayga, Rodolfo M.
74
Dwivedi, Yogesh Kumar
73
Laroche, Michel
73
Spiller, Achim
73
Bagozzi, Richard P.
71
Jang, Soocheong
69
Walsh, Gianfranco
69
Septianto, Felix
68
Verhoef, Peter C.
68
Sharma, Piyush
67
Stavins, Joanna
67
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National Bureau of Economic Research
697
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166
OECD
82
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
76
Verlag Dr. Kovač
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American Marketing Association
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European Association of Agricultural Economists - EAAE
33
Edward Elgar Publishing
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IGI Global
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International Energy Agency
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HAL
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Books on Demand GmbH <Norderstedt>
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Institut für Demoskopie Allensbach
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Information Resources Management Association
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Nomos Verlagsgesellschaft
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Nordic Council of Ministers
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
14
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14
INSEAD
14
Forschungsinstitut zur Zukunft der Arbeit
13
RWTH Aachen
12
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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11
Department of Economics and Accounting, College of the Holy Cross
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EconWPA
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Österreichisches Institut für Wirtschaftsforschung
11
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10
Mathematica Policy Research
10
Shaker Verlag
10
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9
Center for Economic Research <Tilburg>
9
Deutscher Dialogmarketing Verband
9
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9
Europäische Kommission
9
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Journal of business research : JBR
2,230
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2,120
International journal of hospitality management
1,018
International journal of consumer studies
779
Psychology & marketing
718
NBER working paper series
693
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Discussion paper series / IZA
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Tourism management : research, policies, practice
476
European Journal of Marketing
471
Asia Pacific journal of marketing and logistics
437
SpringerLink / Bücher
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Journal of travel and tourism marketing
423
Journal of Consumer Marketing
422
The journal of product & brand management
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394
European journal of marketing : EJM
385
Management science : journal of the Institute for Operations Research and the Management Sciences
381
Journal of retailing
370
The journal of brand management : an international journal
365
The journal of services marketing
363
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
352
Journal of marketing management : MM
345
Journal of marketing
344
IZA Discussion Paper
342
Journal of the Academy of Marketing Science
342
International journal of contemporary hospitality management
341
Cogent business & management
339
The service industries journal
338
Journal of hospitality marketing & management
335
Journal of economic psychology : research in economic psychology and behavioral economics
334
Journal of international consumer marketing
329
Journal of economic behavior & organization : JEBO
328
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
327
Journal of Services Marketing
324
Marketing letters : a journal of research in marketing
323
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
320
Journal of consumer behaviour : an international research review
315
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ECONIS (ZBW)
105,277
Other ZBW resources
4,921
RePEc
2,134
USB Cologne (EcoSocSci)
1,770
EconStor
1,165
BASE
257
OLC EcoSci
59
USB Cologne (business full texts)
56
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date (oldest first)
91
Does the NPS® reflect consumer sentiment? : a qualitative examination of the NPS using a sentiment analysis approach
Lewis, Clifford
;
Mehmet, Michael
- In:
International journal of market research
62
(
2020
)
1
,
pp. 9-17
Persistent link: https://www.econbiz.de/10012173317
Saved in:
92
Selection versus scale : loyalty indices for brand management
Kato, Takumi
;
Takenaka, Nobu
;
Ito, Rie
;
Nishiguchi, Kazuki
- In:
Journal of marketing analytics : JMA
11
(
2023
)
4
,
pp. 836-853
Persistent link: https://www.econbiz.de/10014537406
Saved in:
93
Essays on customer
satisfaction
, pricing strategies, and sustainable purchasing behavior in the insurance industry
Jahnert, Jonas Raphael
-
2023
Persistent link: https://www.econbiz.de/10014286128
Saved in:
94
Casino development and visitor
satisfaction
: a case of Korea
Byun, Woo-hee
;
Koo, Bon-ki
;
Lee, Timothy Jeonglyeol
- In:
Tourism analysis : an interdisciplinary tourism & …
17
(
2012
)
5
,
pp. 659-671
Persistent link: https://www.econbiz.de/10009709097
Saved in:
95
An exploratory study of how casino dealer communication styles lead to player
satisfaction
Hwang, Jinsoo
;
Park, Seulgi
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011942088
Saved in:
96
Freedom of choice as a critical success factor in destination marketing : empirical evidence from a far-east
gambling
city
Li, Jun
;
Chung, Yeasun
;
Kim, Woo Gon
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
3
,
pp. 321-332
Persistent link: https://www.econbiz.de/10011884816
Saved in:
97
Research on smart shopper feelings : an extension
Bicen, Pelin
;
Madhavaram, Sreedhar
- In:
Journal of marketing theory and practice
21
(
2013
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10009777313
Saved in:
98
Classifying restaurants to improve usability of restaurant research
Farber Canziani, Bonnie
;
Almanza, Barbara
;
Frash, …
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1467-1483
Persistent link: https://www.econbiz.de/10011596273
Saved in:
99
The influence of professional qualification on customer perceptions of accounting services quality and
retention
decisions
Zaman Groff, Maja
;
Slapničar, Sergeja
;
Štumberger, Neža
- In:
Journal of business economics and management
16
(
2015
)
4
,
pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
Saved in:
100
Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa
;
Pinto, Teresa
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 30-41
Persistent link: https://www.econbiz.de/10012114112
Saved in:
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