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The service-profit chain : a review and extension
Yee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. E.; … - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
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Marketing capabilities, stakeholders' satisfaction, and performance
Cruz-Ros, Sonia; González Cruz, Tomás F.; … - In: Service business : an international journal 4 (2010) 3/4, pp. 209-223
Persistent link: https://www.econbiz.de/10008746899
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Do family SME managers value marketing capabilities' contribution to firm performance?
Pérez-Cabañero, Carmen; González-Cruz, Tomás; … - In: Marketing intelligence & planning 30 (2012) 2, pp. 116-142
Persistent link: https://www.econbiz.de/10009570970
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A two-stage fuzzy-AHP model for risk assessment of implementing green initiatives in the fashion supply chain
Wang, Xiaojun; Chan, Hing Kai; Yee, Rachel W. Y.; … - In: International journal of production economics 135 (2011) 2, pp. 595-606
Persistent link: https://www.econbiz.de/10009490367
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The contribution of dynamic marketing capabilities to service innovaiton and performance
Pérez-Cabañero, Carmen; Cruz-Ros, Sonia; … - In: International journal of business environment : IJBE 7 (2015) 1, pp. 61-78
Persistent link: https://www.econbiz.de/10011379550
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Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia; Gonzalez-Cruz, Tomas F. - In: Journal of business research : JBR 68 (2015) 7, pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
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The relationships among leadership, goal orientation, and service quality in high-contact service industries : an empirical study
Yee, Rachel W. Y.; Lee, Peter K. C.; Yeung, Andy C. L.; … - In: International journal of production economics 141 (2013) 2, pp. 452-464
Persistent link: https://www.econbiz.de/10009728463
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Guest editorial: Ethical fashion supply chain management
Choi, Tsan-Ming; Lo, Chris K. Y.; Wong, Christina W. Y.; … - In: Journal of fashion marketing and management 16 (2012) 2, pp. 125-127
Persistent link: https://www.econbiz.de/10009567633
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The service-profit chain : an empirical analysis in high-contact service industries
Yee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. E. - In: International journal of production economics 130 (2011) 2, pp. 236-245
Persistent link: https://www.econbiz.de/10008934623
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When does family involvement produce superior performance in SME family business?
González-Cruz, Tomás F.; Cruz-Ros, Sonia - In: Journal of business research : JBR 69 (2016) 4, pp. 1452-1457
Persistent link: https://www.econbiz.de/10011447354