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Benchmarking Six Sigma implementation in services companies operating in an emerging economy
Miguel, Paulo Augusto Cauchick; Carvalho, Marly M. - In: Benchmarking : an international journal ; BIJ 21 (2014) 1, pp. 62-76
Persistent link: https://www.econbiz.de/10010250547
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A novel model for business process maturity assessment through combining maturity models with EFQM and ISO 9004:2009
Moradi-Moghadam, Mohsen; Safari, Hossein; Maleki, Meysam - In: International journal of business process integration … 6 (2012/13) 2, pp. 167-184
Persistent link: https://www.econbiz.de/10009788538
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How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.; Katsamakas, Evangelos - In: Human systems management : HSM 35 (2016) 2, pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
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How quality management system components lead to improvement in service organizations : a system practitioner perspective
To, Wai Ming; Yu, Billy T. W.; Lee, Peter K. C. - In: Administrative Sciences : open access journal 8 (2018) 4/73, pp. 1-14
Service organizations use quality management systems as a part of their overall strategies to improve business processes and operations management. Nevertheless, how quality management components lead to improvement and whether task conflicts influence quality management components have not yet...
Persistent link: https://www.econbiz.de/10012125852
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Speed-quality trade-offs in a dynamic model
Kostami, Vasiliki; Rajagopalan, Sampath - In: Manufacturing & service operations management : M & SOM 16 (2014) 1, pp. 104-118
Persistent link: https://www.econbiz.de/10010339114
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The Palgrave Handbook of Service Management
Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022
Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...
Persistent link: https://www.econbiz.de/10013203497
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Can financial markets inform operational improvement efforts? : evidence from the airline industry
Ramdas, Kamalini; Williams, Jonathan W.; Lipson, Marc - In: Manufacturing & service operations management : M & SOM 15 (2013) 3, pp. 405-422
Persistent link: https://www.econbiz.de/10009782019
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Frustration-based promotions : field experiments in ride-sharing
Cohen, Maxime C.; Fiszer, Michael D.; Kim, Baek Jung - In: Management science : journal of the Institute for … 68 (2022) 4, pp. 2432-2464
Persistent link: https://www.econbiz.de/10013368219
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An analysis of the Six Sigma DMAIC method from the perspective of problem solving
Mast, Jeroen de; Lokkerbol, Joran - In: International journal of production economics 139 (2012) 2, pp. 604-614
Persistent link: https://www.econbiz.de/10009622233
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Are you seeing the big picture in selecting your improvement projects?
Horne, J. Richard - In: The TQM journal : the international review of … 26 (2014) 6, pp. 658-666
Persistent link: https://www.econbiz.de/10010426577