credibility gap between policy and practice that creates a vacuum and makes the organisation vulnerable, especially during crisis …

Kepplinger and qualitative interviews among employees of 14 different organisations undergoing a crisis, the authors develop an … employees during a crisis fosters reactions that stabilise the organisation in critical situations. Originality/value – The …

professionals in relation to internal aspects of crisis communication. The second is to suggest new roles and practices for … communication professionals that will enable a strategic approach to internal crisis communication. This article is based on … empirical material from a larger three-year research project that focuses on internal crisis communication at a university …