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What do hotel customers complain about? : text analysis using structural topic model

Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil - In: Tourism management : research, policies, practice 72 (2019), pp. 417-426

Persistent link: https://www.econbiz.de/10011996164

Does the implementation of robots in hotels influence the overall TripAdvisor rating? : a text mining analysis from the Industry 5.0 approach

Orea-Giner, Alicia; Fuentes-Moraleda, Laura; … - In: Tourism management : research, policies, practice 93 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013370781

Using hotel reviews to assess hotel frontline employees' roles and performances

Hu, Feng; Trivedi, Rohit; Teichert, Thorsten - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 1796-1822

Persistent link: https://www.econbiz.de/10013412103

A prediction framework on the helpfulness of reviews for processing Chinese and English hotel reviews

Li, Xiaokun; Zhang, Yao - In: International journal of contemporary hospitality management 34 (2022) 12, pp. 4415-4437

Persistent link: https://www.econbiz.de/10013455333

The effect of mobile device usage on creating text reviews

Park, Keeyeon; Kim, Hye-jin; Kim, Jong Min - In: Asia Pacific journal of marketing and logistics 35 (2023) 4, pp. 1011-1029

Persistent link: https://www.econbiz.de/10014285931

How tourist group books hotels meeting the majority affective expectations : a group selection frame with kansei text mining and consensus coordinating

Chang, Jia-Li; Li, Hui; Wu, Jian - In: Group decision and negotiation 32 (2023) 2, pp. 327-358

Persistent link: https://www.econbiz.de/10014227956

Application of Kansei engineering and data mining in the Thai ceramic manufacturing

Kittidecha, Chaiwat; Yamada, Koichi - In: Journal of Industrial Engineering International 14 (2018) 4, pp. 757-766

Ceramic is one of the highly competitive products in Thailand. Many Thai ceramic companies are attempting to know the customer needs and perceptions for making favorite products. To know customer needs is the target of designers and to develop a product that must satisfy customers. This research...

Persistent link: https://www.econbiz.de/10011995869

The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering: Evidence from Indonesian logistics service providers

Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent Business & Management 7 (2020) 1, pp. 1-30

This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...

Persistent link: https://www.econbiz.de/10012657259

The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent Business & Management 8 (2021) 1, pp. 1-35

This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of...

Persistent link: https://www.econbiz.de/10014001627

Integrating Kansei engineering with conjoint analysis to fulfil market segmentation and product customisation for digital cameras

Wang, Chih-hsuan - In: International journal of production research 53 (2015) 8, pp. 2427-2438

Persistent link: https://www.econbiz.de/10010514527