Purpose – The purpose of this paper is to identify and map competencies required by frontline employees to enhance guest experience in the hospitality industry, in the context of an emerging experience economy. Design/methodology/approach – Secondary research through extensive review of...

Purpose – The purpose of this paper is to develop a conceptual linkage between life-work balance and emotional intelligence (EI). Design/methodology/approach – Based on a review of the literature, it is suggested that life experiences contribute to the development of EI, which then moderates...

Purpose – The purpose of this paper is to examine the questions “How does employees' focus of attention at work theoretically relate to organization‐based self‐esteem?”, and “Does job focus and off‐job focus moderate relationships between organization‐based self‐esteem, and...