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Does servant leadership affect employees' emotional labor? : a social information-processing perspective
Lu, Junting; Zhang, Zhe; Jia, Ming - In: Journal of business ethics : JOBE 159 (2019) 2, pp. 507-518
Persistent link: https://www.econbiz.de/10012109145
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Self-efficacy as a mediator and moderator between emotional labor and job satisfaction : a case study of public service employees in Taiwan
Hsieh, Chih-Wei; Hsieh, Jun-Yi; Huang, Irving Yi-Feng - In: Public performance & management review 40 (2016) 1, pp. 71-96
Persistent link: https://www.econbiz.de/10011815714
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Emotional labor within teams : outcomes of individual and peer emotional labor on perceived team support, extra-role behaviors, and turnover intentions
Becker, William; Cropanzano, Russell; Van Wagoner, Phoenix - In: Group & organization management : an international journal 43 (2018) 1, pp. 38-71
Persistent link: https://www.econbiz.de/10011857697
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Faking it for the higher-ups : status and surface acting in workplace meetings
Thomas, Jane Shumski; Olien, Jessie L.; Allen, Joseph A.; … - In: Group & organization management : an international journal 43 (2018) 1, pp. 72-100
Persistent link: https://www.econbiz.de/10011857707
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Public service motivation and customer service behaviour : testing the mediating role of emotional labour and the moderating role of gender
Potipiroon, Wisanupong; Angsuthon Srisuthisa-ard; … - In: Public management review 21 (2019) 5, pp. 650-668
Persistent link: https://www.econbiz.de/10012178781
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Emotional labor and job satisfaction : does social support matter?
Asumah, Sampson; Agyapong, Daniel; Owusu, Nicodemus Osei - In: Journal of African business 20 (2019) 4, pp. 489-504
Persistent link: https://www.econbiz.de/10012180420
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Emotional labor among police officers : a diary study relating strain, emotional labor, and service performance
Gelderen, Benjamin R. van; Konijn, Elly; Bakker, Arnold B. - In: The international journal of human resource management 28 (2017) 6, pp. 852-879
Persistent link: https://www.econbiz.de/10012153886
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The mechanism and boundary conditions of the relationship between customer incivility and service quality
Lin, Cheng-Chen; Lai, Fong-Yi - In: Journal of management & organization : JMO 26 (2020) 2, pp. 201-218
Persistent link: https://www.econbiz.de/10012195995
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Linking ethical leadership to employee burnout, workplace deviance and performance : testing the mediating roles of trust in leader and surface acting
Mo, Shenjiang; Shi, Junqi - In: Journal of business ethics : JOBE 144 (2017) 2, pp. 293-303
Persistent link: https://www.econbiz.de/10011757289
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Surface acting as a mediator between personality and attitudes
Andrews, Martha C.; Kacmar, K. Michele; Valle, Matthew - In: Journal of managerial psychology 31 (2016) 8, pp. 1265-1279
Persistent link: https://www.econbiz.de/10011639194