‐criteria weights. The model was tested on a number of Greek high‐class hotels. Findings – Compared with other business excellence … models the proposed model includes criteria and sub‐criteria that are more applicable to hotels. The model studies the … managers of the hotels. The implementation of the model in a number of high‐class Greek hotels shows its applicability and …

with more sophisticated statistical analysis, and also additional emphasis on the price/value relationship for hotels …

Western travellers during their stay in hotels in Malaysia. The paper also seeks to analyse the importance of the tangible and … evaluations of hotel quality, with clear indication that satisfaction levels Malaysian hotels were higher among Western travellers … regard security and safety, and food and beverage as important factors for them to stay in the hotels or revisit the country …

to look into the prevalent organizational climate within hotels and to identify variations in employees' perceptions … conducted in 24 Greek hotels located in the Thessaly region, providing 217 usable responses. Descriptive statistics were used to …/implications – Since Greece is a very diverse country in terms of tourism, including hotels that operate in other regions of the country …

Purpose – The aim of the study is to assess the service quality perception of customers of luxury hotels, New Delhi in … conducted at different four‐ and five‐star hotels in New Delhi involving hotel guests agreeing to participate. A usable sample … recognise, in ranking order, features that are considered important by the guests staying in luxury hotels of New Delhi in India …