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The present paper tries to study the impact of online services level in contexts where transactions have not been done yet, through the adoption of a formative approach. In this scene, the present research considers two main dimensions of online services (pre-purchase services and...
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Purpose – This paper aims to find out what characterises salespeople in the most effective salesforce in Spain. Design/methodology/approach – An empirical analysis has been done with 108 field sales managers from different sectors of activity to determine the conditions of the salesperson's...
Persistent link: https://www.econbiz.de/10015031233
The present paper tries to study the impact of online services level in contexts where transactions have not been done yet, through the adoption of a formative approach. In this scene, the present research considers two main dimensions of online services (pre-purchase services and...
Persistent link: https://www.econbiz.de/10011821856
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