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Exploring the drivers of servi...
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Service quality
21,755
Dienstleistungsqualität
20,838
Customer satisfaction
6,466
Kundenzufriedenheit
6,277
Consumer behaviour
4,412
Konsumentenverhalten
4,368
Relationship marketing
3,972
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3,950
Qualitätsmanagement
2,563
Quality management
2,533
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2,481
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2,479
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1,831
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1,829
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1,595
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1,555
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1,381
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1,371
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1,259
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1,244
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1,221
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1,209
service quality
1,195
Customer service
1,182
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1,125
Theorie
1,116
Theory
1,116
Dienstleistungssektor
1,058
Service industry
1,056
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939
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924
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812
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810
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721
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720
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709
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705
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705
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Siciliani, Luigi
73
Propper, Carol
53
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
Shahin, Arash
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Wirtz, Jochen
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Benkenstein, Martin
18
Chi, Wuchun
18
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National Bureau of Economic Research
177
International Monetary Fund (IMF)
46
OECD
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
23
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
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World Bank Group
13
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Economics Research, World Bank Group
6
Europäische Kommission
6
HAL
5
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Forschungsbasierte Infrastruktureinrichtung "Sozio-oekonomisches Panel (SOEP)", DIW Berlin (Deutsches Institut für Wirtschaftsforschung)
4
Institute for the Study of Labor (IZA)
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
CESifo
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
International Food Policy Research Institute (IFPRI)
3
London School of Economics (LSE)
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
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3
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3
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3
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3
Universität Ulm
3
Zentrum für Europäische Wirtschaftsforschung (ZEW)
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
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International journal of hospitality management
436
Journal of retailing and consumer services
332
The service industries journal
295
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
144
Journal of hospitality marketing & management
138
Journal of air transport management
136
Journal of Services Marketing
131
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
122
International journal of quality and service sciences
118
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
112
Service business
107
Health care management review : HCM review
106
Cogent business & management
104
International journal of services and operations management
103
Journal of service research : JSR
103
Discussion paper series / IZA
100
Journal of service management
96
Total quality management & business excellence
96
The accounting review : a publication of the American Accounting Association
95
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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ECONIS (ZBW)
21,035
Other ZBW resources
799
RePEc
561
EconStor
149
BASE
59
USB Cologne (EcoSocSci)
9
ArchiDok
1
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10
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1
Assessing the disconnect between grade expectation and achievement in a business statistics course
Berenson, Mark L.
;
Ramnarayanan, Renu
;
Oppenheim, Alan
- In:
Journal of education for business
90
(
2015
)
2
,
pp. 72-80
Persistent link: https://www.econbiz.de/10011302220
Saved in:
2
Does reputation lead to student loyalty? : the case of a private higher education institution, a state university, and a local college
Lacap, Jean Paolo
;
Cortez, Jaime V.
- In:
The South East Asian journal of management
17
(
2023
)
2
,
pp. 26-49
Persistent link: https://www.econbiz.de/10014429021
Saved in:
3
Factors influencing student satisfaction in universities in the Gulf region : does gender of students matter?
Parahoo, Sanjai K.
;
Harvey, Heather L.
;
Tamim, Rana M.
- In:
Journal of marketing for higher education
23
(
2013
)
2
,
pp. 135-154
Persistent link: https://www.econbiz.de/10010232463
Saved in:
4
Linking brand orientation with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector
Casidy, Riza
- In:
Journal of nonprofit & public sector marketing
26
(
2014
)
2
,
pp. 142-161
Persistent link: https://www.econbiz.de/10010382656
Saved in:
5
Service quality and student satisfaction : a case study on private universities in Bangladesh
Asaduzzaman, M.
;
Hossain, Moyazzem
;
Rahman, Mahabubur
- In:
International journal of economics, finance and …
1
(
2013
)
3
,
pp. 128-135
Persistent link: https://www.econbiz.de/10010251812
Saved in:
6
How perceived service quality influences students' satisfaction? : teachers' and students' perspectives
Lazibat, Tonći
;
Baković, Tomislav
;
Dužević, Ines
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 923-934
Persistent link: https://www.econbiz.de/10010393798
Saved in:
7
Assessing students' satisfaction in public universities in Bangladesh : an empirical study
Rahman, S. M. Mahbubur
;
Shahin Mia
;
Ferdoushi Ahmed
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 323-332
Persistent link: https://www.econbiz.de/10012670682
Saved in:
8
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
9
Effect of service quality toward student satisfaction and loyalty in higher education
Mulyono, Hardi
;
Hadian, Arief
;
Purba, Nelvitia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 929-938
Persistent link: https://www.econbiz.de/10012671515
Saved in:
10
Impact of student perceived service quality and faculty transformational leadership on student satisfaction and student motivation : an empirical study
Agrawal, Nikhil
;
Sangwan, Dhruv
;
Prabhu, H. Mahesh
- In:
International journal of services and operations …
41
(
2022
)
3
,
pp. 343-356
Persistent link: https://www.econbiz.de/10013257527
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