Similar Search Results

Emotional labour models : differing perspectives

Sreedevi, V.; Annamalai, Sumathi; Ramalingam, S. - In: International journal of enterprise network management 6 (2014) 1, pp. 14-29

Persistent link: https://www.econbiz.de/10010498870

The role of emotional dissonance and emotional intelligence on job-stress, burnout and well-being among nurses

Afsar, Bilal; Cheema, Sadia; Masood, Mariam - In: International journal of information systems and change … 9 (2017) 2, pp. 87-105

Persistent link: https://www.econbiz.de/10011858336

Problematizing the authentic self in conceptualizations of emotional dissonance

O'Brien, Elaine; Linehan, Carol - In: Human relations : towards the integration of the social … 72 (2019) 9, pp. 1530-1556

Persistent link: https://www.econbiz.de/10012123272

Emotional dissonance, job stress, and intrinsic motivation of married women working in call centers : the roles of work overload and work-family conflict

Jeon, Moo-Kyeong; Yoon, Hyun Joong; Yang, Yuha - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-19

This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the influences of work and work-family-related...

Persistent link: https://www.econbiz.de/10012817782

Testing the stress‐strain‐outcome model in Philippines‐based call centers

Jabutay, Felicito Angeles; Sasithorn Suwandee; Jabutay, … - In: Journal of Asia Business Studies 17 (2023) 2, pp. 404-423

Persistent link: https://www.econbiz.de/10014335407

Deskilling emotional labour : evidence from department store retail

Ikeler, Peter - In: Work, employment & society : a journal of the British … 30 (2016) 6, pp. 966-983

Persistent link: https://www.econbiz.de/10011694916

Ethical dilemmas in call centres : how to survive in the modern sweatshops?

Csillag, Sara; Takacs, Sandor; Kiss, Csaba Gy.; Szilas, … - In: International journal of work innovation : IJWI 1 (2012) 1, pp. 42-64

Persistent link: https://www.econbiz.de/10010362633

Emotional labour and its outcomes : a study of a Philippine call centre

Ruppel, Cynthia P.; Sims, Randi L.; Zeidler, Peter - In: Asia-Pacific journal of business administration 5 (2013) 3, pp. 246-261

Persistent link: https://www.econbiz.de/10010198209

Self-compassion, employee burnout and performance : serial mediation by free time management and flow experience

Arı, Ela; Erdoğan, Ecem - In: Journal of HRM - human resource management 25 (2022) 1, pp. 30-41

Persistent link: https://www.econbiz.de/10013530858

Business process management and the balanced scorecard : using processes on strategic drivers

Smith, Ralph F. - 2007

Persistent link: https://www.econbiz.de/10004876317

1
2
3
4
5
6
7
8
9
10
Next
Last