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Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha; Ramanathan, Ramakrishnan - In: The journal of services marketing 27 (2013) 5, pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
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An exploratory study of marketing, physical and people related performance criteria in hotels
Ramanathan, Ramakrishnan - In: International Journal of Contemporary Hospitality Management 24 (2012) 1, pp. 44-61
hotels in the UK were collected from the web site www.laterooms.com and statistical analysis performed. Findings – The … behavior of customers in UK hotels. Further, it was found that good performance of hotels in terms of physical … related to physical‐property management, in deciding their intention to stay again in the UK hotels, compared to people and …
Persistent link: https://www.econbiz.de/10014763100
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A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling
Emir, Oktay - In: Economic research 29 (2016) 1, pp. 706-720
Persistent link: https://www.econbiz.de/10012221981
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Guest satisfaction and guest loyalty study for hotel Industry
Carev, Danijel - 2008
purpose ofproposing a method to assist hotels in identifying attributes increasingcustomer loyalty. …
Persistent link: https://www.econbiz.de/10009459239
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The effect of perceived service quality on customer emotions, customer satisfaction and customer loyalty : a PLS-SEM approach towards a luxury hotel in Bangkok, Thailand
Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 4, pp. 374-398
Persistent link: https://www.econbiz.de/10011547794
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The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
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Plastic loyalty : investigating loyalty card programs for a Finnish hotel chain
Pesonen, Juho; Komppula, Raija; Murphy, Jamie - In: Tourism management : research, policies, practice 73 (2019), pp. 115-122
Persistent link: https://www.econbiz.de/10012004907
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Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
El-Adly, Mohammed Ismail - In: Journal of retailing and consumer services 50 (2019), pp. 322-332
Persistent link: https://www.econbiz.de/10012114173
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The relationship between market orientation, customer loyalty and business performance : a sample from the Western Europe hotel industry
Sampaio, Carlos; Hernández Mogollón, José Manuel; … - In: Tourism and hospitality research : THR 20 (2020) 2, pp. 131-143
Persistent link: https://www.econbiz.de/10012213159
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Gap Analysis in Customer Loyalty: A Research in 5-Star Hotels in the Antalya Region of Turkey
Aksu, A. - In: Quality & Quantity: International Journal of Methodology 40 (2006) 2, pp. 187-205
Persistent link: https://www.econbiz.de/10009390916