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Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters

Sharma, Piyush; Zhan, Wu - In: The journal of services marketing 29 (2015) 2, pp. 93-102

Persistent link: https://www.econbiz.de/10011343392

Role of personal cultural orientations in intercultural service encounters

Sharma, Piyush; Zhan, Wu; Su, Yong - In: The journal of services marketing 30 (2016) 2, pp. 223-237

Persistent link: https://www.econbiz.de/10011487075

How B2B relationships influence new product development in entrepreneurial firms? : the role of psychological tension

Zheng, Leven J.; Zhang, Yameng; Zhan, Wu; Sharma, Piyush - In: Journal of business research : JBR 139 (2022), pp. 1451-1462

Persistent link: https://www.econbiz.de/10013194384

When in Rome! : complaint contagion effect in multi-actor service ecosystems

Chen, Ke; Chen, Jianxun; Zhan, Wu; Sharma, Piyush - In: Journal of business research : JBR 121 (2020), pp. 628-641

Persistent link: https://www.econbiz.de/10012417383

Challenges in internationalization of R&D teams : impact of foreign technocrats in top management teams on firm innovations

Zhang, Yameng; Sharma, Piyush; Xu, Yekun; Zhan, Wu - In: Journal of business research : JBR 128 (2021), pp. 728-741

Persistent link: https://www.econbiz.de/10012494532

Demystifying the impact of CEO transformational leadership on firm performance : interactive roles of exploratory innovation and environmental uncertainty

Chen, Jian-Xun; Sharma, Piyush; Zhan, Wu; Liu, Li - In: Journal of business research : JBR 96 (2019), pp. 85-96

Persistent link: https://www.econbiz.de/10011980690

Exploring service climate and employee performance in multicultural service setting

Fung, Chaktin; Sharma, Piyush; Zhan, Wu; Su, Yong - In: The journal of services marketing 31 (2017) 7, pp. 784-798

Persistent link: https://www.econbiz.de/10011801548

Demystifying the non-linear effect of high commitment work systems (HCWS) on firms' strategic intention of exploratory innovation : an extended resource-based view

Chen, Jian-xun; Zhang, Bo; Zhan, Wu; Sharma, Piyush; … - In: Technovation : the international journal of … 116 (2022), pp. 1-17

Persistent link: https://www.econbiz.de/10013391038

Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies

Chen, Ke; Zhan, Wu; Sharma, Piyush - In: Journal of retailing and consumer services 75 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014372531

Challenges and opportunities for services marketers in a culturally diverse global marketplace

Sharma, Piyush; Tam, Jackie; Wu, Zhan - In: Journal of Services Marketing 32 (2018) 5, pp. 521-529

Purpose: The purpose of this special issue is to extend the growing research on the challenges and opportunities facing services marketers in an increasingly culturally diverse global marketplace. Design/methodology/approach: The nine papers included in this special issue use a variety of...

Persistent link: https://www.econbiz.de/10012077174

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