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“Selling” professional service...
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Relationship marketing
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5,520
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Bruhn, Manfred
114
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114
Kumar, V.
80
Huber, Frank
57
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
51
Krafft, Manfred
50
Herrmann, Andreas
49
Bauer, Hans H.
48
Piller, Frank T.
46
Stauss, Bernd
46
Palmatier, Robert W.
44
Svensson, Göran
44
Mattila, Anna S.
39
Gil Saura, Irene
38
Agnihotri, Raj
37
Grönroos, Christian
37
Thaichon, Park
37
Belz, Christian
36
Stock-Homburg, Ruth
34
Wieseke, Jan
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Hippner, Hajo
33
Madhani, Pankaj M.
33
Smith, Alan D.
33
Eggert, Andreas
32
Neslin, Scott A.
32
Sheth, Jagdish N.
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Grewal, Dhruv
31
Mittal, Vikas
31
Prentice, Catherine
31
Evanschitzky, Heiner
30
Kleinaltenkamp, Michael
30
Reichwald, Ralf
30
Reinartz, Werner J.
30
Ahearne, Michael
29
Loureiro, Sandra Maria Correia
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National Bureau of Economic Research
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Books on Demand GmbH <Norderstedt>
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Haufe-Lexware GmbH & Co. KG
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HAL
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Wiley-VCH
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Harvard Graduate School of Business Administration
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
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Fördergesellschaft Marketing an der Universität Augsburg
6
Universität Mannheim
6
Universität St. Gallen
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AMACOM
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Information Resources Management Association
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National Industrial Conference Board
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer-Verlag GmbH
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Verlag Franz Vahlen
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Edward Elgar Publishing
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Eric Cuvillier <Firma>
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Fachhochschule Reutlingen / European School of Business
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Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
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4
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3
AMA Winter Academic Conference <2023, Online>
3
Erasmus Research Institute of Management
3
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
3
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
3
European Foundation for the Improvement of Living and Working Conditions
3
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Journal of business research : JBR
700
Journal of retailing and consumer services
595
Industrial marketing management : the international journal for industrial and high-tech firms
493
SpringerLink / Bücher
304
International journal of hospitality management
303
The journal of business & industrial marketing
242
The journal of services marketing
225
Journal of the Academy of Marketing Science
198
The service industries journal
190
Journal of strategic marketing
183
Journal of marketing
150
The journal of personal selling & sales management : JPSSM
146
International journal of electronic customer relationship management : IJECRM
144
Journal of Business & Industrial Marketing
130
European Journal of Marketing
123
International journal of contemporary hospitality management
120
Journal of service research : JSR
119
Journal of travel and tourism marketing
119
Journal of retailing
118
Journal of hospitality marketing & management
116
Tourism management : research, policies, practice
115
Journal of service management
113
Asia Pacific journal of marketing and logistics
112
European journal of marketing : EJM
110
Marketing intelligence & planning
110
The journal of product & brand management
110
Psychology & marketing
109
Gabler Edition Wissenschaft
108
The journal of brand management : an international journal
107
Cogent business & management
103
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Services marketing quarterly
96
Journal of Services Marketing
90
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
87
The international journal of bank marketing : IJBM
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
85
European journal of operational research : EJOR
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
80
Service business
80
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ECONIS (ZBW)
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Other ZBW resources
915
USB Cologne (EcoSocSci)
566
RePEc
355
BASE
68
EconStor
26
ArchiDok
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10
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date (oldest first)
1
The ultimate consultant: building long‐term, exceptional value client relationships
Stumpf, Stephen A.
;
Longman, Robert A.
- In:
Career Development International
5
(
2000
)
3
,
pp. 124-134
With the leading management consultancies all seeking to have “partner” relationships with leading institutions and global organizations, what will distinguish great relationships from ones that end in blood‐letting? Theories and best practices abound; collectively they may provide useful...
Persistent link: https://www.econbiz.de/10014693226
Saved in:
2
"They are your testimony" : professionals,
clients
and the creation of client capture during professional career progression
Gustafsson, Stefanie
;
Swart, Juani
;
Kinnie, Nick
- In:
Organization studies : an international …
39
(
2018
)
1
,
pp. 73-92
Persistent link: https://www.econbiz.de/10011859024
Saved in:
3
“
Selling
” professional services: a practical approach ‐ part II
Ferguson, Clifford J.
- In:
Management Decision
34
(
1996
)
4
,
pp. 19-23
practical follow‐up via active
selling
. Considers the various aspects of target marketing which can be adopted by professional … firms to ensure that they win the maximum number of profitable new
clients
, at least cost. The main objective is to get the …
Persistent link: https://www.econbiz.de/10014933747
Saved in:
4
Stimulating Referrals
Wilson, Aubrey
- In:
Management Decision
32
(
1994
)
7
,
pp. 13-15
new
clients
coming to a practice, yet few firms consciously seek to make it more efficient. A coherent and consistent …
Persistent link: https://www.econbiz.de/10014933639
Saved in:
5
Professional service relationships: a multi‐context study of factors impacting satisfaction, re‐patronization, and recommendations
Hausman, Angela V.
- In:
Journal of Services Marketing
17
(
2003
)
3
,
pp. 226-242
Distinct difference between professional services and other types of service may increase customer reliance on social aspects of the relationship as a means to increase satisfaction with the service encounter. These services are characterized by one‐on‐one interactions involving repeated,...
Persistent link: https://www.econbiz.de/10014904973
Saved in:
6
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
7
Reinventing professional service firms : the migration to a client-facing, talent-on-demand platform
Jaworski, Bernard J.
;
Patel, Ajay
- In:
AMS review : official publication of the Academy of …
10
(
2020
)
1/2
,
pp. 135-144
Persistent link: https://www.econbiz.de/10012296606
Saved in:
8
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
9
Supporting value co-creation through interaction during the pre-purchase customer journey : empirical evidence from B2B HR services
Lassila, Elina
;
Heikka, Eija-Liisa
;
Nätti, Satu
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 63-73
Persistent link: https://www.econbiz.de/10014472654
Saved in:
10
Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments?
Heirati, Nima
;
O'Cass, Aron
;
Schoefer, Klaus
;
Siahtiri, Vida
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011503610
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