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Purpose This paper aims to examine brand-generated communities from the community managers’ point of view and investigate how social media influences managerial perceptions, attitudes and practises around brand communities. Design/methodology/approach The literature review examines the most...
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and interaction on Facebook. Design/methodology/approach – In the case of the Super 8 Hotels Facebook fan page, 14 …’s Facebook page. The posts that include award and discount information, expressed in a humorous way or end with requests to like … implementable communication tactics to increase their appeal to consumers on Facebook. Originality/value – The study represents a …
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