Similar Search Results

Quality function deployment in failure recovery and prevention

Chen, Hsi-Tien - In: The service industries journal 36 (2016) 13/14, pp. 615-637

Persistent link: https://www.econbiz.de/10011655406

A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan

Bulut, Emrah; Duru, Okan; Huang, Sheng Teng - In: Total quality management & business excellence : an … 29 (2018) 2, pp. 202-224

Persistent link: https://www.econbiz.de/10011854050

Enhancing quality of vocational training outcome to satisfy the labor market demands in Kuwait by using Quality Function Deployment method (QFD)

Hamza, Riyadh Mohammed Ali - In: Journal of industrial engineering and management : JIEM 4 (2011) 2, pp. 387-402

Purpose: The purpose of this paper is to develop a system to enhance the quality of vocational training programs in Kuwait state by using the concept of Quality Function Deployment (QFD). Approach: The approach starts by investigating the private sector of the labor market. The interviewing of a...

Persistent link: https://www.econbiz.de/10011899819

ServQual and modified Kano for process improvement : a case study of a medical device distributor

Oey, Elia; Cynthia, Debby; Megawati, Megawati; … - In: International journal of business excellence : IJBEX 28 (2022) 3, pp. 281-299

Persistent link: https://www.econbiz.de/10014234676

Modelling new service development using Kano, QFD and mathematical programming in an emergency department healthcare unit

Apornak, Arash; Raissi, Sadigh; Keramati, Abbas; … - In: International journal of process management and … 13 (2023) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10014313708

A quality-based customer service system approach

Leão, Nilson Cibério de Araújo; Melo, Fagner José … - In: International journal of services and operations … 45 (2023) 4, pp. 484-513

Persistent link: https://www.econbiz.de/10014364435

The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective

Ryding, Daniella; Vignali, Gianpaolo; Carey, Robin; Wu, … - In: International journal of business performance management 16 (2015) 2/3, pp. 280-303

Persistent link: https://www.econbiz.de/10011317281

The elements of customer satisfaction model in Serbian conditions

Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108

Persistent link: https://www.econbiz.de/10009657651

A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors

Raychaudhuri, P. S.; Farooqi, Rahela - In: Global business review 14 (2013) 3, pp. 507-527

Persistent link: https://www.econbiz.de/10010230045

Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective

Chen, Lisa Y. - In: World review of entrepreneurship, management and … 9 (2013) 4, pp. 543-558

Persistent link: https://www.econbiz.de/10010230098