existence, the company’s credit card subsidiary built itself up, based on total quality management principles. While most firms … embracing total quality management have had to fit their principles into an already dynamic business environment, AT&T Universal … in quality implementation. Coming into an industry not noted for high levels of customer service, UCS saw that it could …

Describes the “Quest for quality” initiative begun by a corrugated cardboard manufacturer in 1989 in order to make the … with the company, were trained and brought together as a team using the same total quality initiatives that were being used …

using quality focused strategies. In pursuit of such strategies increasing attention is being paid to the customer. Until … full potential of customer groups will only be realized, however, if part of a wider total quality approach, advocated by …

company as it moves towards total quality management (TQM). The company, MFB Products Pty Ltd, is based in Melbourne, employs … TQM journey, the company recognized the importance of thorough training, teamwork and documentation of procedures as … crucial to achieving progress towards full TQM implementation. Describes how the eed to achieve a change in the attitudes of …

years ago the business embarked on a total quality improvement programme developed with the assistance of the Price … Waterhouse Group. Compares the objectives of the total quality improvement programme as identified by the management team and as … seen by others within the firm. Discusses specific total quality (TQ) tools and the ways in which these tools have been …