A critical analysis of customer delight : antecedents and consequences of customer delight in services
Year of publication: |
2016
|
---|---|
Authors: | Ludwig, Nadine Laura |
Other Persons: | Gouthier, Matthias (degree supervisor) ; Heidenreich, Sven (degree supervisor) |
Publisher: |
[Oestrich-Winkel] |
Subject: | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
Description of contents: | Table of Contents [gbv.de] |
Extent: | iii, 196 Seiten Diagramme |
---|---|
Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Hochschulschrift |
Language: | English |
Thesis: | Dissertation, EBS Universität für Wirtschaft und Recht, Business School, 2016 |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Amoako, George Kofi, (2022)
-
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania, (2016)
-
Managing customer switching behavior in the banking industry
Thaichon, Park, (2017)
- More ...
-
Barnes, Donald C., (2021)
-
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L., (2017)
-
Donsbach, Julia, (2016)
- More ...