Anatomy of service innovation : introduction to the special issue
Year of publication: |
2013
|
---|---|
Authors: | O'Cass, Aron ; Song, Michael ; Li, Yuan |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 66.2013, 8, p. 1060-1062
|
Subject: | Dienstleistungsqualität | Service quality | Innovationsmanagement | Innovation management | Betriebliche Wertschöpfung | Value creation |
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