"Consumer-to-Brand Impoliteness" in luxury stores
Year of publication: |
2022
|
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Authors: | Boissieu, Élodie de ; Urien, Bertrand |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 146.2022, p. 409-425
|
Subject: | Deviant behavior | Impoliteness | Luxury | Servicescape | Symbolic violence | Luxusgüter | Luxury goods | Konsumentenverhalten | Consumer behaviour | Gewalt | Violence | Dienstleistungsqualität | Service quality |
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