"Culture shocks" in inter-cultural service encounters?
Year of publication: |
2002
|
---|---|
Authors: | Stauss, Bernd ; Mang, Paul |
Published in: |
Best practices in international marketing. - Fort Worth, Tex. [u.a.] : Harcourt College Publ., ISBN 0-03-034036-5. - 2002, p. 337-357
|
Subject: | Schock | Shock | Kulturelle Identität | Cultural identity | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Unternehmenskultur | Corporate culture |
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