Customers' quality perceptions towards online railway reservation services in India : an exploratory study
Arpita Khare; Meenakshi Handa
Year of publication: |
2011
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Authors: | Khare, Arpita ; Handa, Meenakshi |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 21864925. - Vol. 9.2011, 4, p. 491-505
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