Disability and Shopping : Customers, Markets and the State

Cover; Half Title; Series Page; Title Page; Copyright Page; Dedication; Contents; List of figures; Acknowledgements; List of abbreviations; Introduction; Conceptual perspectives; Models of disability; CA theory; Research and data generation strategies; Research strategy and key research questions; Why Lithuania and the United Kingdom?; Policy framework; Mystery shopping; Discussing shopping experience -- interviews with customers; Studying business and civil society's perspectives; Analysing the data; Structure of this book; Bibliography; 1 Disabled people in the market