Doing emotion in service encounters : service agents' perceptions of emotional labor and emotional contagion
Year of publication: |
2008
|
---|---|
Authors: | Ashforth, Blake E. ; Tomiuk, Marc A. ; Kulik, Carol T. |
Published in: |
Research companion to emotion in organizations. - Cheltenham [u.a.] : Elgar, ISBN 978-1-84980-049-5. - 2008, p. 335-348
|
Subject: | Kundenservice | Customer service | Arbeitspsychologie | Organizational psychology | Sozialpsychologie | Social psychology | Emotion |
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