How service agents manage the person-role interface
Blake E. Ashforth; Carol T. Kulik; Marc A. Tomiuk
| Year of publication: |
2008
|
|---|---|
| Authors: | Ashforth, Blake E. ; Kulik, Carol T. ; Tomiuk, Marc A. |
| Published in: |
Group & organization management : an international journal. - Thousand Oaks : SAGE Publications, ISSN 1059-6011, ZDB-ID 1109527-1. - Vol. 33.2008, 1, p. 5-45
|
| Subject: | Dienstleistungssektor | Service industry | Verkaufspersonal | Salespeople | Arbeitsbeziehungen | Employment relations | Qualitätsmanagement | Quality management | USA | United States |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003802840