Examining the relationship between internal service quality aand its dimensions, and internal customer satisfaction
Minjoon Jun and Shaohan Cai
| Year of publication: |
2010
|
|---|---|
| Authors: | Jun, Minjoon ; Cai, Shaohan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 21.2010, 1/2, p. 205-223
|
| Subject: | Interne Dienstleistung | Internal services | Unternehmensdienstleistung | Business services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003957191