For all to see : social risk and observable complaining on Facebook
Year of publication: |
2022
|
---|---|
Authors: | Armstrong, Christine ; Kulczynski, Alicia ; Brennan, Stacey |
Published in: |
European journal of marketing. - Bradford : Emerald, ISSN 1758-7123, ZDB-ID 2002936-6. - Vol. 56.2022, 1, p. 31-71
|
Subject: | Complaint management | Consumer attitudes | Consumer behaviour | Employee communications | Interaction | Interface management | Marketing research | Perception | Services marketing | Social exchange theory | Social media | Social risk | Virtually present others | Social Web | Social web | Konsumentenverhalten | Beschwerdemanagement | Beziehungsmarketing | Relationship marketing | Wahrnehmung | Marktforschung | Market research | Online-Marketing | Internet marketing | Dienstleistungsmarketing |
-
Exploring customer engagement on social networking sites : a qualitative research enquiry
Malhan, Mohit, (2022)
-
Bringing product and consumer ecosystems to the strategic forefront
Dass, Mayukh, (2014)
-
Blanchard, Simon, (2020)
- More ...
-
For all to see : social risk and observable complaining on Facebook
Armstrong, Christine, (2021)
-
Armstrong, Christine, (2021)
-
Kulczynski, Alicia, (2021)
- More ...