Generic Lean Six Sigma project definitions in financial services
Year of publication: |
2008
|
---|---|
Authors: | Koning, Henk de |
Other Persons: | Mast, Jeroen de (contributor) ; Does, Ronald J. M. M. (contributor) ; Vermaat, Thijs (contributor) ; Simons, Serge (contributor) |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 15.2008, 4, p. 32-45
|
Subject: | Finanzdienstleistung | Financial services | Dienstleistungsqualität | Service quality |
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