Konzeption und Aufbau eines Beschwerdemanagementsystems
Year of publication: |
2004
|
---|---|
Authors: | Decker, Reinhold |
Published in: |
Vertriebs- und Kundenmanagement : Marketingmethoden im Einsatz. - Lohmar [u. a.] : Eul, ISBN 3-89936-267-5. - 2004, p. 207-229
|
Subject: | Beschwerdemanagement | Complaint management | IT-gestütztes Marketing | Computer-assisted marketing |
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