Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
Year of publication: |
2015
|
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Other Persons: | Ratajczak, Oliver (ed.) ; Jockwer, Axel (ed.) |
Institutions: | Springer Fachmedien Wiesbaden (publisher) |
Publisher: |
Wiesbaden : Springer-Gabler |
Subject: | Tourismuswirtschaft | Tourism industry | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Tourismusindustrie | Kundenorientierung | Verbraucherzufriedenheit |
Description of contents: | Table of Contents [gbv.de] |
Published items: |
19 hits in ECONIS - Online Catalogue of the ZBW
|
Extent: | XIII, 209 S. graph. Darst. 240 mm x 168 mm, 0 g |
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Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Sammelwerk ; Collection of articles of several authors |
Language: | German |
Notes: | Enth. 19 Beitr. |
ISBN: | 3-658-05682-7 ; 978-3-658-05682-7 ; 978-3-658-05683-4 |
Source: | ECONIS - Online Catalogue of the ZBW |
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Kundenzufriedenheit und Kundenservice in der Touristik
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