Management von Dienstleistungsprozessen : Service Co-Creation – Service Experience – Service Value
Year of publication: |
2024
|
---|---|
Authors: | Fließ, Sabine ; Dyck, Stefan ; Volkers, Maarten |
Publisher: |
2024.: Wiesbaden : Springer Fachmedien Wiesbaden 2024.: Wiesbaden : Imprint: Springer Gabler |
Subject: | Customer Relation Management | Kundenverhalten | Service Value | Service Experience Management | Kommunikation | Dienstleistungsumgebung | Dienstleistungsprozesse | Customer Journey | Customer Touchpoints | ServiceBlueprint |
-
The layers of relational communication in evaluating health care services
Kang, Doo Syen, (2015)
-
Customer experience and integrated marketing communication in the automotive lubricants market
Čikošev, Tatjana Cvetkov, (2021)
-
Künstliche Intelligenz entlang der Customer Journey : Einsatzpotenziale von KI im E-Commerce
Harwardt, Mark, (2023)
- More ...
-
Calling for a multisensory perspective on customer service co-creation
Fließ, Sabine, (2020)
-
Mirror, mirror on the wall : how custumers perceive their contribution to service provision
Fließ, Sabine, (2014)
-
Mirror, mirror on the wall – how customers perceive their contribution to service provision
Fliess, Sabine, (2014)
- More ...