Measuring trust damage in nonprofit marketing : the role of cognitive and emotional perceptions
Year of publication: |
March 2018
|
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Authors: | Hou, Jundong ; Zhang, Chi ; King, Robert A. |
Published in: |
International review on public and non-profit marketing. - Berlin : Springer, ISSN 1865-1992, ZDB-ID 2423129-0. - Vol. 15.2018, 1, p. 25-47
|
Subject: | Nonprofit marketing | Trust | Trust damage | Scale development | Vertrauen | Confidence | Kognition | Cognition | Emotion | Nonprofit-Marketing | Nonprofit-Organisation | Nonprofit organization |
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