Mobile bank applications : loyalty of young bank customers
Year of publication: |
2021
|
---|---|
Authors: | Nourallah, Mustafa ; Strandberg, Christer ; Öhman, Peter |
Published in: |
Financial services review : the journal of individual financial management. - Athens, Ohio : Academy of Financial Services, ISSN 1873-5673, ZDB-ID 1130453-4. - Vol. 29.2021, 2, p. 147-167
|
Subject: | Usability | Customer satisfaction | Loyalty | Mobile bank application | Young bank customers | Konsumentenverhalten | Consumer behaviour | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Dienstleistungsqualität | Service quality |
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