Patient perceptions of service quality: combining the dimensions
Year of publication: |
2000
|
---|---|
Authors: | Carman, James M. |
Published in: |
Journal of Services Marketing. - MCB UP Ltd, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 14.2000, 4, p. 337-352
|
Publisher: |
MCB UP Ltd |
Subject: | Customer satisfaction | Service quality | Health care |
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