Relationship marketing : perspectives, dimensions and contexts
Year of publication: |
2008
|
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Authors: | Harwood, Tracy ; Garry, Tony ; Broderick, Anne |
Publisher: |
London [u.a.] : McGraw-Hill |
Subject: | Beziehungsmarketing | Kundendienst |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques, (1992)
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Kundenorientierte Unternehmensführung : Kundenorientierung, Kundenzufriedenheit, Kundenbindung
Hinterhuber, Hans H., (1999)
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Simon, Hermann, (1998)
- More ...
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Relationship marketing : perspectives, dimensions and contexts
Harwood, Tracy, (2008)
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The need for adaptive processes of benchmarking in small business-to-business services
Broderick, Anne, (2010)
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Garry, Tony, (2008)
- More ...