Service quality and its effects on consumer outcomes : a meta-analytic review in spectator sport
Year of publication: |
2023
|
---|---|
Authors: | Biscaia, Rui ; Yoshida, Masayuki ; Kim, Yu Kyoum |
Published in: |
European Sport management quarterly : ESMQ. - London : Taylor & Francis, ISSN 1746-031X, ZDB-ID 2199044-X. - Vol. 23.2023, 3, p. 897-921
|
Subject: | service quality | Meta-analysis | satisfaction | spectator sport | value | Dienstleistungsqualität | Service quality | Meta-Analyse | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Profisport | Professional sports | Sport | Sports |
-
Consumer behaviour and sport services : an examination of fitness centre loyalty
García-Fernández, Jeronimo, (2018)
-
The development of loyalty among novice and experienced customers of sport and fitness centres
Avourdiadou, Sevastia, (2014)
-
Sousa, Marisa, (2024)
- More ...
-
Biscaia, Rui, (2013)
-
Investigating the role of fan club membership on perceptions of team brand equity in football
Biscaia, Rui, (2016)
-
Yoshida, Masayuki, (2014)
- More ...