The effect of servant leadership on customer value co-creation : a cross-level analysis of key mediating roles
Year of publication: |
2015
|
---|---|
Authors: | Hsiao, Chan ; Lee, Yi-Hsuan ; Chen, Wan-Jun |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 49.2015, p. 45-57
|
Subject: | Customer value co-creation (CVC) | Service-oriented organizational citizenship behavior (OCB) | Servant leadership | Positive psychological capital (PPC) | Hierarchical linear model (HLM) | Kundenwert | Customer value | Arbeitsverhalten | Work behaviour | Führungsstil | Leadership style | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration |
-
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh, (2021)
-
Delpechitre, Duleeep, (2018)
-
Luu Trong Tuan, (2019)
- More ...
-
Lee, Yi-Hsuan, (2019)
-
Hsiao, Chan, (2016)
-
Linking positive psychological capital with customer value co-creation
Lee, Yi-Hsuan, (2017)
- More ...