The role of e-services in the transition from the product focus to the service focus in the printing business : case Lexmark
Year of publication: |
2009
|
---|---|
Authors: | Penttinen, Esko ; Saarinen, Timo ; Sinervo, Pekka |
Published in: |
Cases on managing e-services. - Hershey, Pa. [u.a.] : Information Science Reference, ISBN 978-1-60566-064-6. - 2009, p. 156-165
|
Subject: | Leistungsbündel | Bundling strategy | Electronic Commerce | E-commerce | IKT-Sektor | ICT industry |
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