The role of perceiveed quality and satisfaction in explaining customer brand loyalty : mobile phone service in Jordan
Year of publication: |
2013
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Authors: | Al-Hawary, Sulieman Ibraheem Shelash |
Published in: |
International journal of business innovation and research. - Genève [u.a.] : Inderscience, ISSN 1751-0252, ZDB-ID 2271131-4. - Vol. 7.2013, 4, p. 393-413
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Subject: | brand | loyalty | satisfaction | service quality | mobile phone users | Jordan | Konsumentenverhalten | Consumer behaviour | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Jordanien | Beziehungsmarketing | Relationship marketing | Markentreue | Brand loyalty |
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