Translating sales effort into service performance: it's an emotional ride
Jessica Ogilvie, Adam Rapp, Raj Agnihotri and Daniel G. Bachrach
| Year of publication: |
June 2017
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| Authors: | Ogilvie, Jessica ; Rapp, Adam ; Agnihotri, Raj ; Bachrach, Daniel G. |
| Published in: |
The journal of personal selling & sales management : JPSSM. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0885-3134, ZDB-ID 901152-3. - Vol. 37.2017, 2, p. 100-112
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| Subject: | employee effort | emotional intelligence | relational performance | sales | service | Emotion | Verkaufspersonal | Salespeople | Intelligenz | Intelligence | Leistungsmotivation | Work motivation | Arbeitsleistung | Job performance | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08853134.2017.1287577 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011734618