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~isPartOf:"Service business"
~isPartOf:"Vision : the journal of business perspective"
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Search: subject_exact:"Customer service"
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Customer service
13
Kundenservice
13
Customer satisfaction
9
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
9
Beziehungsmarketing
8
Relationship marketing
8
Consumer behaviour
5
Konsumentenverhalten
5
Beschwerdemanagement
3
Complaint management
3
Leistungsmotivation
3
Stress
3
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3
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3
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2
Arbeitszufriedenheit
2
Confidence
2
Emotion
2
Job satisfaction
2
Lieferantenmanagement
2
Motivation
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Salespeople
2
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2
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Work behaviour
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Affective commitment
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Cognition
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Commitment to customer service
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Compensation system
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Customer Incivility (CI)
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Elmadağ Baş, Ayşe Banu
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Van den Broeck, Anja
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Service business
Vision : the journal of business perspective
Journal of retailing and consumer services
64
International journal of hospitality management
53
Journal of business research : JBR
47
The journal of services marketing
44
SpringerLink / Bücher
42
International Journal of Physical Distribution & Logistics Management
32
Journal of Services Marketing
32
The TQM Magazine
28
Human Resource Management International Digest
27
Journal of service research
22
Springer eBook Collection / Business and Economics
18
International Journal of Bank Marketing
17
International journal of contemporary hospitality management
15
Journal of service theory and practice
15
International Journal of Retail & Distribution Management
14
Journal of service management
14
The International Journal of Logistics Management
14
The service industries journal
14
Journal of service research : JSR
13
International Journal of Contemporary Hospitality Management
12
Journal of Consumer Marketing
12
Journal of hospitality marketing & management
12
International Journal of Quality & Reliability Management
11
Journal of Business & Industrial Marketing
11
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Journal of retailing
10
Marketing Intelligence & Planning
10
Services marketing quarterly
10
Strategic Direction
10
Tourism management : research, policies, practice
10
European journal of marketing
9
International Journal of Physical Distribution & Materials Management
9
Management Decision
9
Training for Quality
9
American Journal of Business
8
European Journal of Marketing
8
Industrial and Commercial Training
7
International journal of production economics
6
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ECONIS (ZBW)
13
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13
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1
Customer incivility and service recovery performance : job crafting as a buffer
Zahoor, Adil
;
Siddiqi, Mushtaq Ahmad
- In:
Vision : the journal of business perspective
27
(
2023
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
4
The role of proactive postsales services in supplier innovativeness and customer satisfaction
Nguyen Thi Mai Trang
;
Nguyen Dinh Tho
- In:
Service business
13
(
2019
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10012124315
Saved in:
5
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
6
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
7
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
8
When customers want to become frontline employees : an exploratory study of decision factors and motivation types
Wang, Chen-Ya
;
Guchait, Priyanko
;
Chiang, Cheng-Hsin
; …
- In:
Service business
11
(
2017
)
4
,
pp. 871-900
Persistent link: https://www.econbiz.de/10011915017
Saved in:
9
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
10
The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service
Jeon, Aeeun
- In:
Service business
10
(
2016
)
2
,
pp. 345-367
Persistent link: https://www.econbiz.de/10011722320
Saved in:
1
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