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isPartOf:"American journal of agricultural economics"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"The journal of services marketing"
~subject:"Kundenservice"
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Search: subject_exact:"Konsumentenforschung"
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Kundenservice
Consumer behaviour
672
Konsumentenverhalten
672
Beziehungsmarketing
160
Relationship marketing
160
Customer satisfaction
115
Dienstleistungsqualität
115
Kundenzufriedenheit
115
Service quality
115
Brand management
76
Markenführung
76
USA
71
United States
71
Brand image
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Markenimage
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Theorie
52
Theory
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Markenartikel
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Social web
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Online-Handel
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Online-Marketing
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Werbewirkung
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Dienstleistungssektor
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Service industry
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Willingness to pay
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Zahlungsbereitschaftsanalyse
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Food
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Alkire, Linda
2
Madupalli, Ramana Kumar
2
Medler-Liraz, Hana
2
Poddar, Amit
2
Sharma, Piyush
2
Alavi, Sascha
1
Almanza, Barbara
1
Anaya, Gerardo Joel
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Ball, Joan
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Barone, Ada Maria
1
Becker-Özcamlica, Hürrem
1
Benoit, Sabine
1
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1
Bock, Dora Elizabeth
1
Bone, Paula Fitzgerald
1
Bonfanti, Angelo
1
Bourdeau, Brian L.
1
Breazeale, Michael
1
Bruce, Helen L.
1
Buoye, Alexander
1
Burton, Jamie
1
Chang, Hua
1
Chou, En-Yi
1
Chowdhury, Indranil Roy
1
Chumpitaz Caceres, Rubén
1
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Cook, Laurel Aynne
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Ding, Ying
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1
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1
Ford, John B.
1
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1
Gould, Stephen J.
1
Gruber, Thorsten
1
Habel, Johannes
1
Harris, Lloyd C.
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American journal of agricultural economics
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
The journal of services marketing
Journal of retailing and consumer services
43
International journal of hospitality management
33
Journal of business research : JBR
26
Psychology & marketing
13
Services marketing quarterly
13
Journal of service research
12
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
International journal of consumer studies
8
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
Journal of service management
7
Journal of service research : JSR
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Service business
6
International journal of business and economics
5
Journal of air transport management
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
European journal of marketing
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Technological forecasting & social change : an international journal
4
The Cornell hospitality quarterly
4
The international review of retail, distribution and consumer research
4
Academy of Management journal : AMJ
3
Asia Pacific journal of marketing and logistics
3
Business horizons
3
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ECONIS (ZBW)
37
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Mental conversion : a customer service strategy impacting shopping experiences
Meng, Yan
;
Gould, Stephen J.
;
Song, Lei
;
Chang, Hua
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 464-477
Persistent link: https://www.econbiz.de/10014276921
Saved in:
7
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
8
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
9
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
10
The effects of companies’ face mask usage on consumers’ reactions in the service marketplace
Pichierri, Marco
;
Petruzzellis, Luca
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 530-549
Persistent link: https://www.econbiz.de/10013407560
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