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isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
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Search: subject_exact:"Returns management"
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Dienstleistungssektor
Customer service
51
Kundenservice
51
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
18
Customer satisfaction
18
Kundenzufriedenheit
18
Relationship marketing
18
Beschwerdemanagement
10
Complaint management
10
Service industry
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistung
6
Services
6
Salespeople
5
Verkaufspersonal
5
Customer integration
4
Kundenintegration
4
Lieferkette
4
Supply chain
4
Confidence
3
Contract theory
3
Customer value
3
Erfolgsfaktor
3
Kundenwert
3
Measurement
3
Messung
3
Success factor
3
Vertragstheorie
3
Vertrauen
3
Aerospace industry
2
Artificial intelligence
2
Bank
2
Business process management
2
Dienstleistungsmanagement
2
E-commerce
2
Electronic Commerce
2
Emotion
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Berthiaume, Bilitis
1
Brun, Isabelle
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Chen, Wun-hwa
1
Chew, Patricia Y. P.
1
Chiang, Ai-hsuan
1
Ding, Xin
1
Falter, Mareike
1
Frei, Frances X.
1
Gruenewald, Kira
1
Hadwich, Karsten
1
Henten, Anders
1
Ho, Bach Quang
1
Hofmeister, Johannes
1
Isaeva, Neve
1
Rajaobelina, Lova
1
Ricard, Line
1
Saunders, Mark
1
Shainesh, G.
1
Sharma, Anand K.
1
Srinivasan, V.
1
Sundbo, Donna
1
Sundbo, Jon
1
Watanabe, Kentaro
1
Wirtz, Jochen
1
Wu, Soushan
1
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Grundlagen des After Sales Marketing
Management science : journal of the Institute for Operations Research and the Management Sciences
The service industries journal
The journal of services marketing
21
Journal of business research : JBR
12
Journal of retailing and consumer services
11
Journal of service management
9
Journal of service research
9
International journal of hospitality management
7
Journal of service research : JSR
6
International journal of contemporary hospitality management
4
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
Australasian marketing journal
2
Business process management journal
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Operations management : a strategic approach
2
Operations research
2
The journal of applied business research
2
A Research Agenda for Service Marketing
1
Advances in business and management forecasting
1
Asia Pacific journal of marketing and logistics
1
Asian business & management
1
Athens journal of business & economics : AJBE
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Benchmarking : an international journal ; BIJ
1
Business horizons
1
California management review
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Dienstleistungsmanagement : Jahrbuch
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
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ECONIS (ZBW)
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1
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
2
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
3
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
4
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
5
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
6
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
7
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
8
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
9
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
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