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isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Psychology & marketing"
~subject:"Customer service"
~subject:"Virales Marketing"
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Search: subject_exact:"Beziehungsmanagement"
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Customer service
Virales Marketing
Beziehungsmarketing
850
Relationship marketing
850
Consumer behaviour
586
Konsumentenverhalten
586
Customer satisfaction
313
Kundenzufriedenheit
313
Dienstleistungsqualität
214
Service quality
214
Einzelhandel
191
Retail trade
191
Brand management
144
Markenführung
144
Online retailing
98
Online-Handel
98
Brand image
97
Markenimage
97
Social Web
92
Social web
92
Brand
82
Markenartikel
81
Customer integration
71
Kundenintegration
71
Internet marketing
69
Online-Marketing
69
Confidence
65
Vertrauen
65
E-commerce
61
Electronic Commerce
61
Viral marketing
58
Kundenservice
53
Customer value
51
Kundenwert
50
Emotion
49
Customer experience
47
Marketing management
44
Marketingmanagement
44
Beschwerdemanagement
41
Complaint management
41
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Article
107
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107
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107
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English
103
German
4
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Prentice, Catherine
3
Augusto, Mário Gomes
2
Fazal-e-Hasan, Syed
2
Gong, Xiushuang
2
Harun, Ahasan
2
Kumar, V.
2
Lunardo, Renaud
2
Martinez, Luisa M.
2
Mortimer, Gary
2
Paswan, Audhesh K.
2
Polo-Redondo, Yolanda
2
Prybutok, Victor R.
2
Rokonuzzaman, Md
2
Ruyter, Ko de
2
Seger-Guttmann, Tali
2
Torres, Pedro M.
2
Walsh, Gianfranco
2
Agrawal, Shiv Ratan
1
Andrews, Michelle
1
Appiah, Dominic
1
Arnold, Mark J.
1
Ates, Zelal
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Ballings, Michel
1
Bauer, Brittney C.
1
Becker, Jörg
1
Belz, Christian
1
Benkenstein, Martin
1
Bento, Marisa
1
Betzing, Jan Hendrik
1
Bezawada, Ram
1
Bicho, Marta
1
Bitner, Mary Jo
1
Blaurock, Marah
1
Boakye, Kwabena G.
1
Bolander, Willy
1
Bonezzi, Andrea
1
Botelho, Miguel
1
Bougoure, Ursula Sigrid
1
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Harvard-Business-Manager : das Wissen der Besten
Journal of marketing
Journal of retailing and consumer services
Psychology & marketing
Journal of business research : JBR
57
The journal of services marketing
49
International journal of hospitality management
41
Journal of service research : JSR
25
Journal of hospitality marketing & management
22
SpringerLink / Bücher
22
International journal of contemporary hospitality management
21
The service industries journal
20
Journal of service research
14
Journal of the Academy of Marketing Science
14
Services marketing quarterly
13
Cogent business & management
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of travel and tourism marketing
12
Tourism management : research, policies, practice
12
Journal of service management
11
Journal of service theory and practice : JSTP
11
Service business
11
European journal of marketing : EJM
10
International journal of services and operations management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of retailing
10
Journal of service theory and practice
10
Journal of strategic marketing
10
Managing service quality : MSQ ; an international journal
10
The journal of product & brand management
10
International journal of internet marketing and advertising : IJIMA
9
The TQM journal : the international review of organizational improvement
9
Asia Pacific journal of marketing and logistics
8
International journal of business and economics
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Business horizons
7
International journal of quality and service sciences
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Marketing : ZFP ; journal of research and management
7
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
7
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ECONIS (ZBW)
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81
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
82
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
83
Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
Saved in:
84
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
85
Evaluating the effect of corporate social responsibility communication on mobile telephone customers
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 164-170
Persistent link: https://www.econbiz.de/10011598733
Saved in:
86
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
87
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
88
Wider den Retouren-Wahnsinn
Walsh, Gianfranco
;
Möhring, Michael
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
3
,
pp. 6-10
Persistent link: https://www.econbiz.de/10010489524
Saved in:
89
Turning dissatisfied into satisfied customers : how referral reward programs affect the referrer's attitude and loyalty toward the recommended service provider
Kuester, Madlen
;
Benkenstein, Martin
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 897-904
Persistent link: https://www.econbiz.de/10010437822
Saved in:
90
Online customer service and retail type-product congruence
Suryandari, Retno Tanding
;
Paswan, Audhesh K.
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 69-76
Persistent link: https://www.econbiz.de/10010233537
Saved in:
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