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isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of quality and service sciences"
~subject:"Service quality"
~subject:"Verkaufspersonal"
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Search: subject_exact:"Customer orientation"
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Service quality
Verkaufspersonal
Beziehungsmarketing
446
Relationship marketing
446
Lieferantenmanagement
213
Supplier relationship management
213
B-to-B-Marketing
157
Business-to-business marketing
157
Consumer behaviour
78
Konsumentenverhalten
78
Customer satisfaction
59
Kundenzufriedenheit
58
Customer value
53
Kundenwert
53
Marketing management
51
Marketingmanagement
51
Salespeople
50
Dienstleistungsqualität
48
Customer integration
41
Kundenintegration
41
Selling
40
Verkauf
40
Betriebliche Wertschöpfung
39
Value creation
39
Social Web
37
Social web
37
Firm performance
35
Unternehmenserfolg
35
Business network
32
Unternehmensnetzwerk
32
Confidence
31
Vertrauen
31
Brand management
30
Markenführung
30
E-commerce
26
Electronic Commerce
26
Internet marketing
25
Online-Marketing
25
Innovation
24
Brand image
23
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Agnihotri, Raj
4
Terho, Harri
4
Bush, Alan J.
3
Chaker, Nawar N.
3
Itani, Omar S.
3
Lussier, Bruno
3
Moncrief, William C.
3
Beeler, Lisa L.
2
Cadeaux, Jack
2
Chen, Annie Huiling
2
Dean, David
2
Guenzi, Paolo
2
Karlsson, Margareta
2
La Rocca, Antonella
2
Nowlin, Edward L.
2
Peng, Norman
2
Shannahan, Kirby L. J.
2
Shannahan, Rachelle J.
2
Sharma, Arun
2
Song, Hua
2
Yu, Kangkang
2
Aarikka-Stenroos, Leena
1
Ahasanul Haque
1
Akter, Shahriar
1
Ancillai, Chiara
1
Anselmsson, Johan
1
Arli, Denni
1
Arslanagic-Kalajdzic, Maja
1
Arun Kumar Tarofder
1
Astrini, Nidya Judhi
1
Azam, S. M. Ferdous
1
Babakus, Emin
1
Bakti, I Gede Mahatma Yuda
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Balboni, Bernardo
1
Baldauf, Artur
1
Banin, Abena Yeboah
1
Basu, Debarati
1
Bauer, Carlos
1
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of quality and service sciences
Journal of retailing and consumer services
195
Journal of business research : JBR
130
International journal of hospitality management
120
The journal of services marketing
97
The service industries journal
82
Journal of hospitality marketing & management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service research : JSR
52
Services marketing quarterly
51
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
43
The journal of personal selling & sales management : JPSSM
41
Journal of the Academy of Marketing Science
40
Journal of service management
38
The journal of business & industrial marketing
37
Journal of service research
35
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of strategic marketing
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
The international journal of bank marketing : IJBM
27
Journal of marketing
25
Marketing intelligence & planning
25
Asia Pacific journal of marketing and logistics
24
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of air transport management
21
Journal of retailing
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
European journal of marketing : EJM
20
Psychology & marketing
20
International journal of electronic customer relationship management : IJECRM
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
19
International journal of productivity and quality management : IJPQM
18
Journal of personal selling & sales management : JPSSM
18
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ECONIS (ZBW)
95
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95
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1
Video-based sales interaction in cross-cultural B2B relationships : potential (un)desired consequences
Koponen, Jonna
;
Metsola, Jaakko
;
Salin, Lotta
; …
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 238-251
Persistent link: https://www.econbiz.de/10014555774
Saved in:
2
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
3
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
4
We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 58-70
Persistent link: https://www.econbiz.de/10014282226
Saved in:
5
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
6
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
7
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
8
Do salesforce management systems actually drive salesperson intentions?
Epler, Rhett T.
;
Schmitt, Laurianne
;
Mathis, David
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 42-57
Persistent link: https://www.econbiz.de/10014433598
Saved in:
9
The impact of performance measurement diversity on customer-oriented selling behavior
Kerr, Peter D.
;
Franco-Santos, Monica
- In:
Industrial marketing management : the international …
110
(
2023
),
pp. 56-67
Persistent link: https://www.econbiz.de/10014306694
Saved in:
10
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
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