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isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Service business"
~person:"Adil, Mohd"
~person:"Alan, Alev Kocak"
~person:"Lee, Sang M."
~subject:"Relationship marketing"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Relationship marketing
Dienstleistungsqualität
6
Service quality
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Beziehungsmarketing
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Customer satisfaction
4
Kundenzufriedenheit
4
service quality
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Adil, Mohd
Alan, Alev Kocak
Lee, Sang M.
Le Nguyen Hau
3
Al-Hawary, Sulieman Ibraheem Shelash
2
Lee, Donhee
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Melero-Polo, Iguácel
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Pham Ngoc Thuy
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Davoud Nikbin
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International journal of productivity and quality management : IJPQM
Service business
Journal of retailing and consumer services
1
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ECONIS (ZBW)
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Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
2
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
3
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
4
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
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