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isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Service business"
~person:"Adil, Mohd"
~person:"Chang, Hsin Hsin"
~person:"Kim, Kwang-jae"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Kundenzufriedenheit
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
4
Malaysia
3
service quality
3
Beziehungsmarketing
2
Dienstleistungssektor
2
India
2
Indien
2
Mobile communications
2
Mobilkommunikation
2
Quality management
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Qualitätsmanagement
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Relationship marketing
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Service industry
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AHP
1
AHP approach
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AHP-Verfahren
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ASS
1
Bank
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CFA
1
Consumer behaviour
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Critical incident technique
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Cross-cultural management
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Cross-cultural relations
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Domestic interculturality
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Ethnic group
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Ethnicity
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Ethnische Gruppe
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Higher education institution
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Hochschule
1
Holiday behaviour
1
Hotel industry
1
Hotellerie
1
IPTV
1
Interkulturelle Beziehungen
1
Interkulturelles Management
1
International tourism
1
Internationaler Tourismus
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Adil, Mohd
Chang, Hsin Hsin
Kim, Kwang-jae
Shahin, Arash
4
Ha Thu Nguyen
3
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
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Boon-Cheong Chew
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Chiang, Ai-Hsuan
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Jeng, Don Jyh-Fu
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Kim, Min-su
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Lay Hong Tan
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Le Nguyen Hau
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Lee, Donhee
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Melero-Polo, Iguácel
2
Pham Ngoc Thuy
2
Skordoulis, Michalis
2
Syaiful-Rizal Hamid
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abedi, Saeed
1
Agarwal, Sonal
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Ahmed, Gouher
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Ajarmah, Balqees Salem
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Akasheh, Sajad
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Al Shurideh, Muhammad
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Al-Nady, Bahaà Abdul-Hafez Attallah
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Alan, Alev Kocak
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Alasonas, Panteleimon
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Allada, Vijaya Kameswari
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Alonso-Almeida, María Mar del
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Alzoubi, Haitham M.
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Anaya-Sánchez, Rafael
1
Anber Abraheem Shlash Mohammad
1
Anil, Anu P.
1
Apornak, Arash
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Atulkar, Sunil
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Ayoubi, Abdolhossein
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Bagur-Femenías, Llorenç
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International journal of productivity and quality management : IJPQM
Service business
International journal of services and operations management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Journal of retailing and consumer services
1
Journal of service theory and practice
1
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ECONIS (ZBW)
4
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1
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
2
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
3
The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
4
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
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