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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Complaint management"
~subject:"Customer integration"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Customer integration
Kundenintegration
Beziehungsmarketing
664
Relationship marketing
664
Consumer behaviour
490
Konsumentenverhalten
490
Customer satisfaction
267
Kundenzufriedenheit
267
Dienstleistungsqualität
188
Service quality
188
Einzelhandel
178
Retail trade
178
Brand management
114
Markenführung
114
Online retailing
91
Online-Handel
91
Brand image
82
Markenimage
82
Social Web
73
Social web
73
Internet marketing
62
Online-Marketing
62
Brand
61
Confidence
61
Vertrauen
61
Markenartikel
60
Customer experience
48
Viral marketing
48
Virales Marketing
48
E-commerce
46
Electronic Commerce
46
Emotion
44
Customer loyalty
41
Customer service
39
Kundenservice
38
Customer value
37
Brand loyalty
36
Kundenwert
36
Satisfaction
36
Loyalty
35
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84
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100
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1
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101
Aufsatz in Zeitschrift
101
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1
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English
101
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Hollebeek, Linda D.
5
Prentice, Catherine
4
Khan, Imran
3
Buttle, Francis A.
2
Carlson, Jamie
2
Gligor, David
2
Han, Xiaoyun
2
Harun, Ahasan
2
Hua, Lian-Lian
2
Islam, Jamid Ul
2
Malthouse, Edward C.
2
Pacheco, Natália Araújo
2
Park, Jungkun
2
Rahman, Mohammad M.
2
Rokonuzzaman, Md
2
Thaichon, Park
2
Thakur, Rakhi
2
Voola, Ranjit
2
Agrawal, Shiv Ratan
1
Ahn, Jiseon
1
Akram, Muhammad Shakaib
1
Al-Imamy, Saifeddin
1
Alalwan, Ali Abdallah
1
Algharabat, Raed
1
Alizadeh, Hamid
1
Altab, Hossin Md
1
Amenuvor, Fortune Edem
1
Andreu, Luisa
1
Ang, Lawrence
1
Anshu, Kumari
1
Antwi, Collins Opoku
1
Ashley, Christy
1
Baabdullah, Abdullah Mohammed
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Baier, Daniel
1
Banik, Shanta
1
Baron, Steve
1
Bassano, Clara
1
Bataoui, Soffien
1
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Published in...
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Journal of marketing management : MM
Journal of retailing and consumer services
Journal of business research : JBR
119
The journal of services marketing
49
International journal of hospitality management
43
Industrial marketing management : the international journal for industrial and high-tech firms
36
The service industries journal
34
Journal of service management
29
Journal of strategic marketing
26
SpringerLink / Bücher
26
Journal of service research : JSR
25
Journal of service research
23
Service business
22
Journal of hospitality marketing & management
21
Journal of the Academy of Marketing Science
21
International journal of contemporary hospitality management
20
Services marketing quarterly
19
The journal of business & industrial marketing
18
Tourism management : research, policies, practice
17
Marketing intelligence & planning
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of marketing
15
Customer engagement : contemporary issues and challenges
14
The journal of product & brand management
14
Business horizons
13
Handbook of research on customer engagement
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service theory and practice : JSTP
12
Cogent business & management
11
European journal of marketing
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
International journal of production economics
10
Journal of service theory and practice
10
Journal of travel and tourism marketing
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Psychology & marketing
10
Total quality management & business excellence
10
Gabler Edition Wissenschaft
9
International journal of quality and service sciences
9
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ECONIS (ZBW)
101
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41
Exploring customer engagement in the product vs. service context
Behnam, Mohsen
;
Hollebeek, Linda D.
;
Clark, Moira K.
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502654
Saved in:
42
Customers' service-related engagement, experience, and behavioral intent : moderating role of age
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502658
Saved in:
43
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
44
Social learning effects of complaint handling on social media : self-construal as a moderator
Ku, Hsuan-Hsuan
;
Shang, Rong-An
;
Fu, Yi-Fan
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012433330
Saved in:
45
A netnographical approach to typologizing customer engagement and corporate misconduct
Hua, Lian-Lian
;
Prentice, Catherine
;
Han, Xiaoyun
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433740
Saved in:
46
Customer participation in virtual communities for local high streets
Betzing, Jan Hendrik
;
Kurtz, Michael
;
Becker, Jörg
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012238337
Saved in:
47
Brand hate and non-repurchase intention : a service context perspective in a cross-channel setting
Curina, Ilaria
;
Francioni, Barbara
;
Hegner, Sabrina
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238345
Saved in:
48
Examining customer engagement and brand intimacy in social media context
Wang, Tien
;
Lee, Fu-Yu
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238350
Saved in:
49
The journey from customer participation in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
50
Do ethics drive value co-creation on digital sharing economy platforms?
Nadeem, Waqar
;
Al-Imamy, Saifeddin
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012268871
Saved in:
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