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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~isPartOf:"Service business"
~subject:"Complaint management"
~subject:"Konsumentenverhalten"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Konsumentenverhalten
Kundenintegration
Beziehungsmarketing
221
Relationship marketing
221
Consumer behaviour
99
Dienstleistungsqualität
82
Service quality
82
Customer satisfaction
80
Kundenzufriedenheit
80
Customer integration
41
Customer service
28
Kundenservice
28
Beschwerdemanagement
25
Brand image
22
Markenimage
22
Social Web
22
Social web
22
Lieferantenmanagement
21
Supplier relationship management
21
Dienstleistungssektor
19
Emotion
19
Service industry
19
Betriebliche Wertschöpfung
18
Brand management
18
Customer value
18
Kundenwert
18
Markenführung
18
Value creation
18
Marketing management
15
Marketingmanagement
15
Confidence
13
Internet marketing
13
Online-Marketing
13
Vertrauen
13
Satisfaction
12
customer experience
11
Dienstleistung
10
Services
10
Arbeitsverhalten
9
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Undetermined
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Free
8
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Article
132
Book / Working Paper
2
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Article in journal
134
Aufsatz in Zeitschrift
134
Conference paper
3
Konferenzbeitrag
3
Aufsatzsammlung
1
Collection of articles of several authors
1
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1
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Language
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English
134
Author
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Hollebeek, Linda D.
4
Le Nguyen Hau
4
Melero-Polo, Iguácel
4
Lemon, Katherine N.
3
Sesé, F. Javier
3
Brady, Michael K.
2
Buttle, Francis A.
2
Cambra-Fierro, Jesús
2
Conduit, Jodie
2
Dessart, Laurence
2
Grégoire, Yany
2
Hart, Cathy
2
Hewer, Paul
2
Joo, Jaehun
2
Kelleher, Carol
2
Kim, Taegoo
2
Lee, Gyehee
2
MacDonald, Emma K.
2
Mahr, Dominik
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Odekerken-Schröder, Gaby
2
Ostrom, Amy L.
2
Pham Ngoc Thuy
2
Sprott, David E.
2
Stakhovych, Stanislav
2
Verleye, Katrien
2
Walsh, Gianfranco
2
Wilson, Hugh
2
Yagil, Dana
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Albrecht, Arne Keno
1
Alexander, Matthew
1
Anderson, Laurel
1
Ang, Lawrence
1
Attmann, Julianne
1
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Published in...
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Journal of marketing management : MM
Journal of service research
Service business
Journal of retailing and consumer services
480
Journal of business research : JBR
409
International journal of hospitality management
182
The journal of services marketing
142
The journal of product & brand management
100
Industrial marketing management : the international journal for industrial and high-tech firms
86
The journal of brand management : an international journal
86
Journal of the Academy of Marketing Science
83
The service industries journal
83
Journal of hospitality marketing & management
80
International journal of contemporary hospitality management
78
Journal of strategic marketing
78
Cogent business & management
76
Psychology & marketing
76
Asia Pacific journal of marketing and logistics
72
Journal of service management
72
Journal of travel and tourism marketing
72
Journal of retailing
70
Journal of service research : JSR
63
SpringerLink / Bücher
63
Journal of marketing
59
The international review of retail, distribution and consumer research
57
Tourism management : research, policies, practice
57
Marketing intelligence & planning
56
Services marketing quarterly
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
European journal of marketing : EJM
51
International journal of retail & distribution management
50
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
50
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
International journal of internet marketing and advertising : IJIMA
44
International journal of retail and distribution management
43
The international journal of bank marketing : IJBM
43
The journal of business & industrial marketing
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
40
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
40
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
39
International journal of electronic marketing and retailing : IJEMR
39
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ECONIS (ZBW)
134
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134
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1
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
4
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
5
Towards becoming a service-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
6
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
7
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
8
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
9
The effect of subscription relational bond on customer engagement and stickiness in podcast : the moderating role of social connectedness
Chen, Yu Hsin
;
Keng, Ching-Jui
- In:
Service business
17
(
2023
)
3
,
pp. 723-745
Persistent link: https://www.econbiz.de/10014333856
Saved in:
10
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
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