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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~isPartOf:"Services marketing quarterly"
~subject:"Complaint management"
~subject:"Konsumentenverhalten"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Konsumentenverhalten
Kundenintegration
Beziehungsmarketing
233
Relationship marketing
233
Consumer behaviour
108
Dienstleistungsqualität
90
Service quality
90
Customer satisfaction
80
Kundenzufriedenheit
80
Customer integration
37
Customer service
29
Kundenservice
29
Beschwerdemanagement
24
Brand image
23
Markenimage
23
Brand management
20
Lieferantenmanagement
20
Markenführung
20
Supplier relationship management
20
USA
20
United States
20
Dienstleistungssektor
19
Service industry
19
Social Web
18
Social web
18
Betriebliche Wertschöpfung
15
Value creation
15
Customer value
14
Emotion
14
Internet marketing
14
Kundenwert
14
Marketing management
14
Marketingmanagement
14
Online-Marketing
14
loyalty
14
Confidence
13
Dienstleistung
13
Services
13
Vertrauen
13
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7
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Article
133
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2
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135
Aufsatz in Zeitschrift
135
Conference paper
3
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3
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1
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1
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1
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English
135
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Hollebeek, Linda D.
4
Mattila, Anna S.
4
Dessart, Laurence
3
Lemon, Katherine N.
3
Brady, Michael K.
2
Buttle, Francis A.
2
Choi, Beom Joon
2
Conduit, Jodie
2
Greene, Henry
2
Grégoire, Yany
2
Gulas, Charles S.
2
Hart, Cathy
2
Hewer, Paul
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
MacDonald, Emma K.
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Melero-Polo, Iguácel
2
Ostrom, Amy L.
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Sesé, F. Javier
2
Shin, Hyunju
2
Sprott, David E.
2
Stakhovych, Stanislav
2
Suh, Munshik
2
Thaichon, Park
2
Tran, Trang P.
2
Verleye, Katrien
2
Walsh, Gianfranco
2
Wilson, Hugh
2
Aggarwal, Praveen
1
Albrecht, Arne Keno
1
Alexander, Matthew
1
Amaad, Hafiz
1
Anderson, Laurel
1
Ang, Lawrence
1
Attmann, Julianne
1
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Published in...
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Journal of marketing management : MM
Journal of service research
Services marketing quarterly
Journal of retailing and consumer services
480
Journal of business research : JBR
409
International journal of hospitality management
182
The journal of services marketing
142
The journal of product & brand management
100
Industrial marketing management : the international journal for industrial and high-tech firms
86
The journal of brand management : an international journal
86
Journal of the Academy of Marketing Science
83
The service industries journal
83
Journal of hospitality marketing & management
80
International journal of contemporary hospitality management
78
Journal of strategic marketing
78
Cogent business & management
76
Psychology & marketing
76
Asia Pacific journal of marketing and logistics
72
Journal of service management
72
Journal of travel and tourism marketing
72
Journal of retailing
70
Journal of service research : JSR
63
SpringerLink / Bücher
63
Journal of marketing
59
The international review of retail, distribution and consumer research
57
Tourism management : research, policies, practice
57
Marketing intelligence & planning
56
Service business
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
European journal of marketing : EJM
51
International journal of retail & distribution management
50
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
50
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
International journal of internet marketing and advertising : IJIMA
44
International journal of retail and distribution management
43
The international journal of bank marketing : IJBM
43
The journal of business & industrial marketing
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
40
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
40
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
39
International journal of electronic marketing and retailing : IJEMR
39
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ECONIS (ZBW)
135
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
4
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
5
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
6
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
7
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
8
From user behavior to subscription sales : an insight into e-book platform leveraging customer segmentation and A/B testing
Hashemian, Farid
;
Maleki, Negar
;
Zeinali, Yasser
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 153-181
Persistent link: https://www.econbiz.de/10014566256
Saved in:
9
An extensive framework of customer-to-customer value co-creation practices : a study in a running event context
Nguyen Bac Nguyen
;
Menezes, João
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 182-224
Persistent link: https://www.econbiz.de/10014566259
Saved in:
10
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
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